Session #3 - How to deliver a star customer experience on social media with Mat Patterson
With the growing number of conversations happening publicly on social media, even the most seasoned community managers are struggling to manage expectations and handle frustrated customers. If you're focused on keeping your brand reputation strong, watch our session with Customer Service Evangelist, Mat Patterson from Help Scout.
Mat has been in customer service for 14 years and has an abundance of actionable advice to give (plus some first-hand stories), so you'll be in for a treat! He shares practical tips for teams handling support over public channels which will prove useful whether you work in-house or want to provide an authentic experience for your clients.